Troubleshooting

Resolve common call, booking, messaging, and knowledge issues.

Start here

What is ALMATalk?
Quick launch checklist
Onboarding timeline
Plans, included usage, and overages

AI voice agents

How AI voice agents work
Languages, voices, and voice cloning
Call recordings, transcripts, and consent

Numbers and channels

Buy or port a phone number
SMS, MMS, and WhatsApp
Email and web chat

Scheduling, CRM, and meetings

Appointment booking and calendar sync
Contacts, CRM memory, and follow-ups
Video meetings and AI summaries

Knowledge and automation

Upload knowledge base content
Write effective agent instructions
Campaigns, triggers, and automation

Billing and security

Usage, billing, and overage questions
Security, privacy, and tenant isolation
API, SIP trunking, and whitelabel options

Troubleshooting

Agent did not answer or transfer correctly
Appointment was not booked or synced
SMS, WhatsApp, or email was not delivered
Agent gave an incorrect answer

Contact support

How to contact ALMA Intelligence support
What to include in a support ticket