Campaigns, triggers, and automation

ALMATalk campaigns can place outbound calls in batches, and workflow rules can tag, route, notify, or follow up based on conversation conditions.

Campaigns

• Upload a CSV of numbers for outbound calling.
• Use throttling, retry logic, voicemail handling, and outcome dashboards.
• Respect TCPA, CRTC, consent, and do-not-call requirements.

Triggers

• Route urgent issues to the right group.
• Tag billing, onboarding, phone number, or calendar issues.
• Send notifications when a high-impact customer request arrives.