Appointment was not booked or synced

Booking issues usually involve calendar permissions, service availability, timezone mismatch, unavailable staff, or a failed confirmation message.

Check first

• Confirm the connected calendar account is still authorized.
• Verify service duration, working hours, buffers, and timezone.
• Check whether the customer accepted a proposed time or only asked about availability.
• Look for the booking event in the conversation transcript and CRM timeline.

Include in the ticket

• Customer name, desired appointment time, service, calendar owner, timezone, and confirmation channel.