Appointment booking and calendar sync

Agents can book appointments during conversations when services, working hours, locations, and connected calendars are configured.

What to configure

• Service name, duration, price, location type, and team member availability.
• Google Calendar or Outlook two-way sync.
• Reminder templates for SMS, email, or WhatsApp.

Conflict handling

• ALMATalk checks linked calendars before offering times.
• If a customer reports a missing booking, include the caller, service, desired time, agent, and connected calendar.