Usage, billing, and overage questions

Billing usually depends on plan tier, included quotas, metered voice minutes, text messages, WhatsApp fees, and phone number rentals.

Include in billing tickets

• Workspace name and billing email.
• Plan name and billing period.
• Invoice number if available.
• Usage category in question: voice, SMS, WhatsApp, number rental, or add-on.

Support note

• Do not quote pricing without checking the current public pricing page or the customer contract.