Upload knowledge base content

Agent answers are only as good as the information they are allowed to use. Upload current documents, URLs, and Q&A pairs for the specific agent or workspace.

Supported sources

• PDF, Word, plain text, website URLs, and curated Q&A.
• Per-agent knowledge bases, so different agents can know different policies.
• Auto-rebuild after document upload or website refresh.

Best practices

• Keep pricing, hours, service descriptions, and policies current.
• Remove outdated pages before a major launch.
• Separate public support content from internal escalation notes.