Email and web chat

ALMATalk can keep email and web chat conversations connected to the same customer record and agent context.

Email

• Outbound messages can be templated or AI-generated.
• Replies can route back into the same conversation thread.
• Calendar invites can be sent as standard .ics attachments.

Web chat

• A website chat widget can be embedded with one script tag.
• The widget can be branded and connected to a chosen agent.
• Voice-enabled web chat can let visitors speak to an agent in the browser when enabled.