Security, privacy, and tenant isolation

ALMATalk is multi-tenant SaaS. Each customer workspace has isolated data, agents, phone numbers, branding, knowledge bases, and team access.

Security basics

• Role-based access controls for owners, admins, members, and collaborators.
• Audit logging for admin actions.
• Per-tenant knowledge and memory boundaries.
• Optional recording controls and consent disclosure.

Sensitive tickets

• Verify the requester before discussing workspace settings, recordings, billing, or customer data.
• Move account ownership and data export requests through the approved security workflow.